Frequently Asked Questions
Billing
Bills are due upon receipt. You have 30 days to pay before it is considered late.
Log in to the customer portal and select "Pay My Bill". We accept PayPal and major credit/debit cards.
Pickup Schedules
Your pickup day is based on your service route. Check your email for service information or contact us to confirm.
Bulk Items
Yes. Bulk waste pickup is available. See the Services page for size and weight limits. Bulk item pick up is the same day as your service day.
Yard Waste
Bag or bundle yard waste according to the guidelines on our Services page.
Missed Pickups
Submit a "Missed Pickup" support request in the portal, or call us at 318-918-1103 or 318-987-6502.
Cart Delivery
Carts are typically delivered within a few business days of service activation.
New Service
Use the "Start New Service" form on our website. A team member will review and confirm your service. If you have any questions you can call 318-918-1103 or 318-987-6502.
Account Access
You will receive a secure invitation email to activate your portal account.
Payment Processing
Yes. Payments are processed securely through PayPal. We never store your card number.
Cancel Service
Contact the office at 318-918-1103 or 318-987-6502 to cancel service. Leave your can in an accessible location. Pay any unpaid balances.